Procom Solutions

Delivery, Returns & Refunds

Last updated: 7 October 2026

The short version

• Changed your mind? You can cancel and return an item within 7 days of delivery, no reason needed, as long as it's unused, complete and in its original packaging. You pay the cost of sending it back.
• Anything that arrives faulty, damaged, or wrong is covered. We pay the return shipping and you choose repair, replacement, or refund.
• Price drops and stock: items on our Price drops page are available while stock lasts. If an item sells out before we can supply it, we will contact you and refund you in full.
• Large items with delivery quoted after your order: if you don't accept the delivery quote, we cancel the order and refund you in full.

This policy is published by Lapanza (trading as Procom Solutions) and forms part of our Terms & Conditions.

1. Delivery

• Courier: delivered to your street address anywhere in South Africa. The charge depends on the warehouse your items ship from and is shown at checkout.
• Collect (free): where offered, e.g. from our warehouse in Edenvale, Johannesburg. The address and hours are shown at checkout and in your order email; we email you a collection notice when it's ready (typically 2–3 business days after payment). Bring the collection notice and the collector's ID, driver's licence or passport.
• Some large items: collect them free, or have delivery quoted after your order (see our Terms).

Most items ship directly from our warehouse partner within 2–5 business days of payment; we email your tracking number when your order is dispatched. Delivery times are estimates, not guarantees.

Some large and heavy items show “delivery quoted after order” at checkout. You pay for the goods only; we then send you a delivery quote by email or WhatsApp. If you accept it, you pay the delivery separately and we dispatch. If you don't, we cancel the order and refund you in full.

2. Changed your mind — 7-day cooling-off right

The products we sell are ready stock, not made specifically for you, so they're covered by the standard 7-day cooling-off right for online purchases under South African law (Electronic Communications and Transactions Act, section 44).

• You have 7 days from the date you receive the item to cancel, no reason required.
• The item must be unused, complete, and in its original, resalable condition and packaging.
• Email us at procompretoria@gmail.com with your order number to start a cooling-off cancellation. We'll confirm the return address.
• You're responsible for the cost of returning the item to us.
• Once we've received the returned item in the condition described above, we'll refund the purchase price (excluding your original outbound delivery cost) within 30 days.

3. Faulty, damaged, or incorrect items

The Consumer Protection Act gives you an implied warranty that goods will be free of defects for six months from the date you receive them, and nothing in this policy limits that. Many products also carry a manufacturer's warranty beyond six months — we'll help you claim it.

1. Contact us at procompretoria@gmail.com with your order number and photos of the issue as soon as you notice it — ideally within 48 hours of delivery for transport damage or an obviously wrong item, so we can act quickly (this doesn't limit your 6-month warranty rights for a genuine defect that shows up later).
2. We'll assess it and, if there's a valid claim, arrange collection or a prepaid return at our cost — you shouldn't be out of pocket for our mistake or a genuine defect.
3. You choose repair, replacement, or a full refund, subject to what's reasonably possible for the item in question.
4. Refunds are paid back to your original payment method, normally within 30 days of us receiving and confirming the returned item.

4. What isn't covered

A few things that aren't treated as defects:

• Minor colour variation between what's shown on screen and the physical product (screens vary).
• Changes in packaging or minor specifications made by the manufacturer that don't affect how the item works.
• Damage from normal wear and tear, misuse, or modifying/repairing the item yourself after delivery.
• Change of mind after the 7-day cooling-off period, or on items that have been used or aren't returned complete and in their original packaging (see section 2).

5. How to reach us

For any return, refund, or warranty question: procompretoria@gmail.com or 082 663 9608 (phone or WhatsApp). Please include your order number — it's the fastest way for us to help.

If we can't reach an agreement, you can refer the matter to the Consumer Goods and Services Ombud. This policy works alongside our Terms & Conditions and doesn't limit any right you have under the Consumer Protection Act or the Electronic Communications and Transactions Act.